1. Is Think Wi-fi a South African company?

Yes, Think Wi-fi is owned by South African investors and was founded by South African entrepreneurs.

2. How can I get Think Wi-fi coverage in my community / organization/shopping center/venue?

Get in touch with us via our e-mail contactme@think.co.za and tell us where you are located and motivate what you would use the wi-fi for in your situation. Alternatively, complete our online application form and submit it to us.

3. Where will Think Wi-fi be available in the future?

We’re in the process of expanding our network capabilities to start covering all major and rural towns across the country. However, we have ambitious plans to roll wi-fi out across the whole of South Africa. Wherever there are people, there will be wi-fi.

4. How fast is the wi-fi service?

Depending on density and amount of concurrent users, you should be able to surf the web at speeds of up to 30 Mbps.

5. How far does the wi-fi signal extend?

Our wi-fi emitters should have an optimal reach of about 100 m depending on infrastructure (walls and metal structures) and line of sight.

6. Is the wi-fi really free?

Yes, you don’t have to pay anything. Just like Youtube, you simply watch an ad (or skip it) and then you can access the internet.

7. Is the wi-fi service uncapped?

Yes, we offer fast, free uncapped wi-fi. You won’t have to worry about topping up with expensive data on your cellphone when you use the Think Wi-fi service.

8. How do I become a wi-fi ambassador?

If you’d like to work with us as a wi-fi ambassador (or as a technician) in your community, please send your CV with relevant work experience and a covering letter to careers@think.co.za. Preference will be given to candidates living in the community where the job opportunity exists.

9. Does Think Wi-fi work on multiple platforms / manufacturers like Android and iOS?

Yes, Think Wi-fi is completely platform agnostic. The wi-fi connection will work on all internet-capable Android or Apple iOS cellphones, including PC and Mac laptops, desktop computers or tablets.

10. Is there a call centre I can call if the wi-fi is not working?

All wi-fi queries can be directed to the following email support@thinkwifi.co.za or you can send a Whatsapp to 066 530 6217 during office hours.

11. How do I connect to the Think Wi-fi network?

We’ve created a step by step guide of how to connect that you can view here.

Connecting should work similarly across different platforms. Simply follow the steps as illustrated. If you still have trouble connecting, please contact our call centre during office hours.

12. What is 4IR?

The 4th Industrial Revolution (also known as 4IR or Industry 4.0 in the technology industry) refers to the impact that technologies like artificial intelligence (AI), augmented reality (AR), 3D printing and cloud computing will have on the world. It will ring in an age of unlimited information and intelligence, where everyone will have access to the internet and our shared wealth of information.